🔏 Your Privacy Matters

Privacy Policy for cea365

At cea365 we handle your personal information with care. This policy explains exactly what data we collect, why we collect it, and how we keep it safe on Bangladesh's most trusted betting platform.

🗓️ Last updated: January 2026

This Privacy Policy ("Policy") sets out how cea365 ("we", "us", "the Platform", "cea365") collects, uses, stores, shares, and protects personal information provided by users ("you", "Player") of the cea365 website and associated services available at cea365.org. By creating an account or using any feature of the cea365 platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

cea365 is committed to protecting the privacy of all players, particularly those accessing the platform from within Bangladesh. We process personal data in a manner that is transparent, limited to what is strictly necessary, and secured through industry-standard technical controls. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without first obtaining your separate consent.

Summary: cea365 collects only the personal data needed to operate your account, process payments, verify your identity, and keep the platform secure. Your data is protected by 256-bit SSL encryption. We never sell your information. You may request access, correction, or deletion of your data at any time by emailing [email protected].

1. Personal Data We Collect

cea365 collects personal data through several channels: information you provide directly when registering or using account features, information generated automatically as you use the platform, and information we receive from payment providers and identity verification services. The categories of data we collect are detailed below.

A Registration Data

When you create a cea365 account you provide your full name, date of birth, email address, mobile phone number, and a password. This information is required to open your account and verify that you meet our minimum age requirement of 21 years.

B Identity Verification Data

To comply with our anti-money laundering (AML) obligations and to confirm account ownership before processing withdrawals, we may request a copy of your National Identity Card (NID), passport, or driver's licence, as well as a recent utility bill or bank statement for proof of address. Document images are processed securely and deleted once verification is complete or after the legally required retention period, whichever is longer.

C Payment Data

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we record the transaction reference number, the wallet number or masked card number, the transaction amount in BDT , the timestamp in Bangladesh Standard Time (BST, UTC+6), and the transaction status. Full payment credentials such as complete card numbers, CVV codes, or bKash PINs are never stored on cea365 servers — these are handled exclusively by the respective payment gateway.

D Usage and Technical Data

We automatically collect technical information when you access the platform, including your IP address, device type, operating system, browser version, session duration, pages visited, games played, bet amounts, and clickstream data. This data helps us improve platform performance, detect fraud, and personalise your experience.

E Communications Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory compliance purposes.

2. How We Use Your Personal Data

cea365 processes your personal data only for lawful purposes directly related to the operation of the platform and the services we provide to you. The specific purposes for which we use your data are listed below.

  • Account management: To create, maintain, and administer your cea365 account, including processing logins, managing session security, and applying responsible gaming tools such as deposit limits and self-exclusion requests.
  • Identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity before processing withdrawals above certain thresholds, in accordance with our AML obligations.
  • Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks. Transaction records are retained for financial reconciliation and regulatory reporting.
  • Customer support: To respond to your enquiries, resolve disputes, and follow up on complaints. Support communications may be reviewed internally for training and quality purposes.
  • Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bot activity, and other security threats. This includes automated anomaly detection and, where necessary, manual review by our security team.
  • Legal and regulatory compliance: To fulfil our obligations under applicable anti-money laundering regulations, to respond to lawful requests from regulatory or law enforcement authorities, and to defend against legal claims.
  • Platform improvement: To analyse usage patterns, test new features, and optimise platform performance. All analytical processing is performed on aggregated or pseudonymised data where possible.
  • Promotional communications: To send you information about bonuses, promotions, and seasonal offers relevant to the Bangladesh market — such as BPL season offers, Eid promotions, and Pohela Boishakh specials — only where you have opted in to receiving marketing communications.

Marketing opt-out: You may withdraw consent for promotional communications at any time by updating your notification preferences inside your account dashboard or by emailing [email protected]. Opting out of marketing does not affect your ability to use the cea365 platform.

3. Sharing Your Personal Data

cea365 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

Payment Partners
Transaction reference data is shared with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to process and reconcile your deposits and withdrawals.
Identity Verification
Where required, identity documents may be processed by a contracted KYC/AML verification service. These providers are bound by strict data processing agreements and may not use your data for any purpose other than verification.
Game Providers
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a pseudonymous player identifier and session token to deliver game content. They do not receive your name, contact details, or payment information.
Legal Authorities
We may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a valid court order, or to protect the rights and safety of cea365, its employees, and other players.
Business Transfers
In the event of a merger, acquisition, or sale of assets, player data may be transferred to the acquiring entity. You will be notified of any such transfer in advance and informed of your options.

4. How We Protect Your Data

Protecting your personal data is a core operational priority at cea365. We implement layered technical and organisational security measures to guard against unauthorised access, accidental loss, disclosure, or destruction of your information.

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256-Bit SSL Encryption

All data transmitted between your device and the cea365 platform is encrypted using TLS 1.2 or higher. This ensures that your login credentials, personal details, and payment information cannot be intercepted in transit.

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Secure Data Storage

Personal data is stored on servers protected by firewall systems, access controls, and regular vulnerability scans. Access to production databases is restricted to authorised personnel only, and all access is logged and audited.

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Password Protection

Passwords are hashed using industry-standard one-way cryptographic algorithms before storage. We never store your password in plain text, and our support staff cannot retrieve it. If you forget your password, a secure reset link is sent to your registered email address.

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Two-Factor Authentication

Optional SMS-based two-factor authentication (2FA) is available to all account holders. We strongly recommend enabling 2FA to protect your account from unauthorised access, particularly if you access cea365 on shared or public devices.

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Breach Response

In the event of a data breach that poses a risk to your rights and freedoms, cea365 will notify affected players without undue delay, describe the nature of the breach, and outline the steps taken to mitigate any impact. We maintain an internal incident response plan for this purpose.

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Data Minimisation and Retention

We collect only the data necessary for the purposes described in this Policy. Personal data is retained only for as long as it is needed for those purposes or as required by applicable law. Account data is deleted or anonymised within 90 days of a verified account closure request, subject to any mandatory legal retention obligations.

5. Cookies and Tracking Technologies

cea365 uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the site. Cookies allow us to recognise your browser, maintain your logged-in session, remember your preferences, and analyse how players navigate the platform.

We use the following categories of cookies:

  • Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. They cannot be disabled without affecting your ability to use the platform.
  • Functional cookies: Remember your preferences such as language settings, last-visited game category, and notification preferences to provide a more personalised experience.
  • Analytics cookies: Help us understand how players interact with the platform by collecting aggregated, anonymous data on page views, session durations, and feature usage. This data is used solely to improve cea365's design and performance.
  • Security cookies: Support fraud detection and session integrity checks, including identifying unusual login patterns that may indicate account compromise.

You may manage cookie preferences through your browser settings. Please be aware that disabling certain cookies may limit your ability to use some features of the cea365 platform. cea365 does not use cookies to track your activity across third-party websites.

6. Your Rights Over Your Personal Data

You have a number of rights in relation to the personal data that cea365 holds about you. You may exercise any of these rights at any time by contacting our support team at [email protected] with your full name and registered email address.

  • Right of access: You may request a copy of the personal data cea365 holds about you. We will respond within 30 days of receiving a verified request.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that we correct or update it. You can update most contact information directly through your account settings.
  • Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that certain records — including transaction histories — must be retained for a minimum period under applicable financial regulations.
  • Right to restrict processing: You may request that we temporarily halt the processing of your data while a dispute about its accuracy or lawfulness is being resolved.
  • Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
  • Right to withdraw consent: Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

How to submit a request: Email [email protected] with the subject line "Data Privacy Request" and include your registered username and a description of your request. We will acknowledge receipt within 48 hours and provide a full response within 30 days.

7. Changes to This Privacy Policy

cea365 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes, we will notify registered players via email or an in-platform notification before the updated Policy takes effect.

The "Last updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Policy periodically. Your continued use of the cea365 platform following the notification of changes constitutes your acceptance of the revised Policy.

If you have any questions about how cea365 handles your personal data or about this Privacy Policy, please contact our Data Support team at [email protected]. We are committed to responding to all privacy-related enquiries promptly and transparently.